If you have any needs, welcome to contact us:
Wehcat/Whatsapp: +86 18615201301
E-mail: [email protected]
Add: Shengjing Homeland A ,14F , Lixia District, Jinan, Shandong, China, 250131
TITAN semi-trailer enjoys a one-year warranty, effective from the date of delivery.
Yes, I accept returns for defective and non-defective products
Do you accept exchanges?
No, I don't accept exchanges. We accept payment in US dollars, and the returned payment is also in US dollars
The product's condition that your store accepts for a return or exchange
Only new products
This includes products that are unopened in original packaging or have never been used
The amount of time a customer has to return a product?
30 days
Refund processing time
Refund within 1-2 working days after receiving the product. Refunds may need to go through a U.S. intermediary bank and take 1-5 business days to return to the payment account. Refunds will be made to the original credit/debit card/online banking provided at the time of purchase. If using a payment gateway, the refund will be made to the same account. If you no longer use the original card, please contact us in advance.
Circumstances where a refund applies
1. The product is not damaged, we will provide you with a full refund.
2. The customer is responsible for all return shipping and other charges (such as handling, damage, etc.) that may be incurred during the return process.
If you have more questions about the return policy, please contact us.
Return Notice
If the product has quality problems, provide product pictures (reminder: a picture clearly shows all product conditions, contact us for relevant after-sales processing).
Circumstances applicable to returns
You return the product to the specified return address. After TITAN receives the returned item, a refund will be arranged within 1-2 working days. Refunds may need to go through a U.S. intermediary bank and take 1-5 business days to return to the payment account.
Return time frame
Products are returned within 30 business days of the delivery date. And return the product to the designated address. (Address Add: Shengjing Homeland A ,14F , Lixia District, Jinan, Shandong, China, 250131) (Contact Wehcat/Whatsapp: +86 18615201301 )
TITAN can also provide a full refund for damage or loss caused by the shipping company or other circumstances beyond our control, please contact us to solve the problem.
